Dear Allstate…
Thank you for your call at NINE AM on a SUNDAY morning from 800-492-9168. I would be interested in owning a franchise but….
Would it be possible to discuss a business transaction during normal business hours?
Would it be possible to get a call from a live human being? Seriously, the primary reason to use Allstate, State Farm, Farmers and a few others is that you have an agent locally to help you and your family with insurance and financial planning. Makes me smile when I receive a call from a bot that is looking for people who are people people.
Mostly I think the call center companies like AAA, Progressive, USAA, and a few others are better at doing their jobs. They market their product in a manner that makes a prospective customer want to call the 800 number or fill out a form on their website.
That reminds me, my AAA membership is due. Maybe they are hiring agents too…